my basket 
AdultXFun Frequently Asked Questions (FAQ)
To view answers click on the question below. If after looking through the FAQ you still need help, then please contact us.
BrowsersPlatformsPurchasing- Is your site secure?
- I have been billed incorrectly, my credit card statement shows a different amount to what was advertised.
- Can I get a refund?
- What happens if I make a chargeback?
- What name appears on my credit card statement when I make a purchase from you?
- Why does my movie download not play anymore?
- Why is it when Real Player attempts to update it just says no updates are available?
- What do I need to play the pay per view movies?
- How does the rental of the pay per view movies work?
- Can I copy the pay per view movies to another computer?
- Can I burn the pay per view movie to CD or DVD?
- What operating systems do your movies play on?
- I can not get the pay per view movies to play, why?
- What format are your pay per view movies?
- After upgrading to Real Player my movies no longer play why?
Browsers
 | What browser do I need to view your website? |
 | We recommend the use of the Firefox browser from the people at Mozilla, but any of the latest incarnations of the major browsers will work just fine, these include; Opera 9.x, Internet Explorer 7.x+, Mozilla Suite 1.x+, Netscape 6.x+, Safari 3.x+, Google Chrome. These are the recommended "base" browsers, all newer versions should operate perfectly. |
 | |
Platforms
| What operating system / platform does your site support? |
| Our site can be viewed on many different platforms including; Windows, Mac OS, Linux/Unix and any other system that has a modern and compliant web browsing software. |
| |
Purchasing
| Is your site secure? |
| In short, yes. Wherever you're asked to enter any personal information that is to be submitted across the Internet we have employed the latest security measures. All transactions take place over secure SSL connections. You can see this from the small padlock that should show up in your browser status bar. |
| |
| I have been billed incorrectly, my credit card statement shows a different amount to what was advertised. |
| The reason for this is a simple one, the company we use for billing is based in Europe therefore the currency charged is in Euros (€) and not US Dollars ($), with this in mind you need to take into account the exchange rate on the day you made your order! The exchange rate changes every day and we have no control over this. |
| |
| Can I get a refund? |
| Refunds are possible. However we will only refund with good reason! If you have activated your movie and then contact us to say you want a refund this is not possible. However, if you have been unable to view your movie download and we cannot help you get it working we are happy to give you a full refund. |
| |
| What happens if I make a chargeback? |
| Credit card fraud is a problem! It is surprising how many people purchase items then deny having ever done so. We follow up every chargeback, actively working with the credit card companies supplying them with all the relevant information relating to chargebacks. This type of fraud is a criminal act; we will aggressively pursue all offenders to the fullest extent of the law and also blacklist offenders. Once Blacklisted it will never be possible to purchase from us again, we will also share details with all our associated websites about fraudulent activity. If you are unhappy or have a problem, then talk to us. Don't chargeback! Drop us an email explaining your problem and we will do our very best to help, you will be surprised how easy we are to talk to. To contact us click here. |
| |
| What name appears on my credit card statement when I make a purchase from you? |
| When you purchase from us one of two names will appears on your statement. 1. AXFSHOP.COM 2. AXF-SHOP.COM We will also include a billing support telephone number. |
| |
Pay Per View Movies
| Why does my movie download not play anymore? |
| This is most likely due to one of two possible reasons: 1. Your movie rental period has expired, if this is the case you will need to purchase further rental time. 2. You have blocked Real Player from accessing the Internet. Real Player will periodically check with our servers that you are allowed to play the movie. If Real Player cannot check this access to the movie will be turned off. Also check that you don't block Real Player with any firewalls. |
| |
| Why is it when Real Player attempts to update it just says no updates are available? |
| There are two possible reasons for this. 1. Your version of Real Player is out of date and needs updating, to update do this! From within Real Player go to; Tools / Check for Updates. Real Player will then help you install the latest version. 2. Your version of Real Player has become corrupt, remove it using the uninstall option under your control panel, after that is done reboot your PC. Now download a new version from here: http://www.real.com/freeplayer/?rppr=rnwk Tip: Before you attempt to install Real Player or play your movie please make sure that Real Player has access to the Internet through any firewalls. By doing this you will allow Real Player to install the required plug-ins needed to play our movies. |
| |
| What do I need to play the pay per view movies? |
| Make sure you have the latest version of Real Player installed on your computer, for your free download go here: http://www.real.com/freeplayer/?rppr=rnwk |
| |
| How does the rental of the pay per view movies work? |
| It's quite simple; you order the movie of your choice from our shop, download it to your computer and play. For a full list of instructions please view this page: Playing my Movie Download |
| |
| Can I copy the pay per view movies to another computer? |
| No, this is not possible. Once you purchase a pay per view movie from our shop it can only be played on the computer you used to activate your purchase on. |
| |
| Can I burn the pay per view movie to CD or DVD? |
| No, this is not possible. The movie can only be played on the computer you used to activate the purchase with. |
| |
| What operating systems do your movies play on? |
| The Real Player Helix DRM system natively supports; Windows, and PowerPC based Apple Macs. Please note Helix DRM does not currently support Intel based Macs natively, however if your have Boot Camp and can run Windows on your Mac the movies should work for you. |
| |
| I can not get the pay per view movies to play, why? |
| Before a new movie download will play you first need to activate it. Read the full instructions on the link below on how to play your movie. Playing my Movie Download |
| |
| What format are your pay per view movies? |
| All of our pay per view movies are in Real Video Helix DRM format. You must install the appropriate software to play these movies. You can download the free player here. |
| |
| After upgrading to Real Player my movies no longer play why? |
| We have found on the odd occasion after upgrading Real Player some movies fail to play, we recommend that you uninstall Real Player from your computer and then install it again from fresh. To do this follow these instructions. 1. Under your control panel select "Add/Remove Programs", locate Real Player and remove, once done reboot your computer. 2. Download a fresh installation of Real Player here and once installed reboot your computer. 3. Locate your movie and try playing again. If you are still having problems, then please contact us and we'll reset your movie. |
| |